Public Service Delivery

Since its creation in 2003, Altai Consulting has designed succesful strategies for governments, international donors and their implementers to improve public service delivery in complex environments. Our teams leverage innovative research tools and methodologies to support stakeholders in their initiatives, combining strong sector skills and local knowledge.

Recent projects

ESNA Education Sub-National Assessment in 34 provinces in Afghanistan

In 2014, Altai was commissioned by the Afghan Ministry of Education and the World Bank to conduct a national assessment in 34 provinces aimed at clarifying the structure, functions and capacities of the education departments at provincial and district levels in Afghanistan. Research conducted for the assessment covered the Education Departments of all 34 provinces of Afghanistan, as well as 18 districts and 240 schools. The study focused on key areas for education management, including finance, HR, and planning. Furthermore, it evaluated the existing mechanisms for performance management of the provincial departments and provided recommendations on capacity building efforts and structural reform.

Water & Irrigation : Micro Level Study on the integrated development potential of Wadis in Somaliland and Puntland

In January 2015, Altai Consulting was commissioned by the Water and Sanitation Programme (WSP) of the World Bank to conduct a study on the positive and negative impacts of existing water infrastructure interventions in Somaliland and Puntland. The study was based on a case study approach combining qualitative and quantitative perception data, as well as objective data collected on-site to triangulate perceptions of water quality with actual composition of water, socio-economic cost-benefit analysis, with actual water catchment capacity, etc.

The findings of the study supported the World Bank Funded Water for Agro-Pastoral Livelihoods (WALP) Pilot project, which aims to strengthen government capacity to implement small-scale water interventions with the view to provide “safe water for human consumption, sufficient quantities for livestock consumption, and enhanced fodder and agricultural production”.

Binding constraints to Public Service Delivery (Health, Education and Agriculture) in Afghanistan

The World Bank commissioned Altai Consulting to study the major constraints to service delivery in three key sectors: education, agriculture and public health. After researching the modalities and processes of service delivery in the three ministries mentioned, the analysis focused on identifying constraints in key public administrative processes, including decision making and delegation, accountability, HR management, operations and maintenance budgeting, and public procurement.  The analysis was designed to follow the service delivery chain, from central to provincial, district and community level. The study provides recommendations on ways to improve service delivery in Afghanistan, while acknowledging the likely shortfalls of ministerial resources moving forward

Third party Monitoring of the Afghanistan Reconstruction Trust Fund (ARTF) / Maturity assessment of the NSP in 34 provinces in Afghanistan

Altai Consulting is commissioned by the World Bank and the Government of Afghanistan, in partnership with MSI and CTTC, to ensure the third-party monitoring of the Afghanistan Reconstruction Trust Fund for the next monitoring phase from 2015 to 2018.

The objective of the monitoring is to: (i) provide data on nationwide small scale infrastructure project sites, (ii) provide assurance to donors, focusing mainly on infrastructure quality assurance and to a lesser extent on social and environmental safeguards, gender issues and select financial/fiduciary aspects and (iii) work closely with Government of Afghanistan ministries to address deficiencies.

Altai’s main focus in Year 1 is to assess the organizational maturity of the CDCs (Community Development Councils) created under the NSP (National Solidarity Program) since 2003; providing an indication as to how advanced they are in their local governance and development functions, and identify their strengths and weaknesses, and improvement opportunities.

Access to Justice for Internally Displaced People in Tripoli and Benghazi in Libya

In 2014, Altai was commissioned by the UNDP in Libya to conduct a study that would assess access to justice for Internally Displaced Persons (IDPs) in Benghazi, in order to generate a series of baseline indicators that could be used to measure future developments. The research mapped IDP communities in Benghazi, including their origins, ethnicity, standard of life and level of integration; analysed systems of justice, both formal and informal, for these communities; assessed how aware IDPs were of their rights, and what they expected in terms of justice from the State; and analysed how these communities deal with crime, land disputes, and other specific instances requiring a judicial intervention. The study then gave recommendations on future interventions that could improve access to justice for these IDPs in Benghazi.

Research on Pastoralist Population Movement Patterns and Education of Pastoralist Children in Somalia

In 2013 Save the Children International (SCI) commissioned Altai Consulting to conduct a study on pastoralist population movement patterns and their effects on the basic education of pastoralist children in Somaliland and Puntland. The research covered 18 pastoralist communities across 6 regions (Togdheer, Marodijeh, Sanaag, Karkaar, Nugaal and East Sanaag) with six in-depth case studies totaling 18 FGDs and 50+ key actors interviewed. The report was shaped to help SCI defining a possible extension of its Basic Education for Pastoralist children projects in these two regions.

Public Expenditure Tracking Survey in the Education Sector in Afghanistan

Altai Consulting was mandated by the World Bank to conduct a Public Expenditure Tracking Survey of the Afghan education sector. This assignment included extensive fieldwork in schools in several provinces of the country. Each review led to a set of recommendations for the World Bank and the Afghan Ministry of Education.

Focus Ethnographic Study of Infant & Young Child Nutrition Practices and Needs in Afghanistan

Altai Consulting was mandated by the Global Alliance for Improved Nutrition (GAIN) to conduct a focused ethnographic study looking at social and attitudinal child feeding trends in a broad sample of Afghan families. The study aimed at mapping Infants and Young Children (IYC) food practices at the household level and assessing the current needs and demands expressed by Afghan mothers for IYC foods. This component was part of a broader study by Altai Consulting that aimed at shaping a business plan for nutrition assistance to IYC in Afghanistan.

Knowledge, Attitudes and Practicies (KAP) for a Reproductive Health Program in Afghanistan

Through Compri-A, USAID and Constella Futures are supporting a range of hygiene and reproductive health products that are designed, distributed and promoted in Afghanistan in support to the national reproductive health policy. Altai Consulting was mandated to conduct a large-scale Knowledge, Attitudes and Practicies (KAP) study in order to provide the program with sound baseline information.

Youth Mental Health Research in Afghanistan

Altai Consulting has conducted, in partnership with the Medical Anthropology Research Group at the University of Durham, a large-scale study on mental health involving more than 2,000 children, parents and teachers all over Afghanistan. It investigated mental health from the perspective of children, their parents and teachers at school. The main aim of this research is to better understand the prevalence and nature of psychological and/or psychiatric problems faced by Afghan communities. This work was part of the academic article: Violence, suffering, and mental health in Afghanistan: a school-based survey, Panter-Brick et al., The Lancet, 2009.

Market Assessment of Edible Oil and Ghee in Afghanistan

The Global Alliance for Improved Nutrition (GAIN) contracted Altai Consulting to conduct a market assessment of the edible oil and ghee market in Afghanistan, with a focus on consumer preferences and consumption drivers, as well as market dynamics and positioning, to develop a strategy to increase the consumption of micronutrient-fortified edible oil and ghee.